Need to find the right CRM/Ticketing System for your organisation?
I know: you are already busy and choosing a system can seem like a complex and time-consuming maze. I’m here to make it easier for you and you can trust my experience and knowledge: HD Consulting has a track record in working directly as a consultant on ticketing solutions.
I regularly manage the procurement of ticketing and web solutions using fitness-for-purpose functionality specifications and evaluation criteria through our association with TheTicketingInstitute.com and use of the Ticketing Institute Functionality Builder tool (TIFB). The tried and tested TIFB tool benchmarks systems against venues’ needs comparing over 640 specification criteria in 27 categories.
The table below will give you an idea of the kind of packages I offer, however each organisation is unique and I tailor my services to suit your project and organisation.
CRM Packaged Offerings
Arrange Pre-Tender Supplier Briefing
Collection of Requirements (phone)
Scoping/Consultation Days on site
Report on Core Systems meeting needs
Venue/Organisation Access to Functionality Builder
Advice on Venue’s Tender Document
Production of Tender Document
Field Questions and Respond
Arrange Evaluation Day(s)
Review Tender Responses
Overview Report on Requirements met/ not
Full Report on Requirements met/ not
Final Report on Preferred System
Implementation & Project Management Services
Days of Engagement (approx.)
Other CRM Services can be added to the procurement packages listed and include:
- Marketing Audit
- Database Healthcheck – Data Analysis – Data Management / Data Policy
- CRM Strategy and Planning – Audience Development / Marketing Strategy
- Audience / Customer Journey Review
- Operation / Process Design / System Training plans
- Marketing Mentoring / Team Development