Undertook a 1 day scoping session to:
- introduce Musicport to CRM and the possibilities of a CRM system
- challenge the beliefs and understanding of CRM systems and how they might be used by Musicport
- provide some potential solutions to improving the collection, storage and use of data, ticketing, CRM and data analysis/reporting in order to build better relationships with audiences and contacts
Provided a short feedback report outlining the details and outcomes of the scoping/consultation session with recommendations for next steps as well as some options and indicative costs for the purchase of a CRM system; more fully utilising the CRM system at Whitby Pavilion and better managing data that is currently held by Musicport.
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HD Consulting works with arts, culture and heritage clients in the UK to provide help with strategic, audience and organisational development.
Helen Dunnett is an experienced CRM, marketing and ticketing professional who has worked with a wide range of arts, culture and heritage organisations for over 20 years. Winner of the 2020 Midlands Enterprise Award: Most Outstanding Small Business Entrepreneur