July 14, 2021 - Comments Off on Shakespeare’s Globe – The Journey Towards a CRM Strategy
This article has been written with the intention of providing some pointers to powering up CRM within your organisation. It is projected through the lens of hindsight; all the points are ones that we have discovered during the journey and didn’t, could not, have known in advance. You may not need to undertake this on the same scale as the Globe or with all the same elements, but it hopefully provides you with a framework that you can use to inform your own projects and to make a business case for change within your organisation. Read more
May 20, 2019 - Comments Off on How Much will a CRM / Ticketing System Cost?
The answer isn’t straightforward. It all depends on fitness-for-purpose, on volume and value of sales, and just what you will have to pay for, and whether you can manage a capital or revenue purchase. Read more
HD Consulting works with arts, culture and heritage clients in the UK to provide help with strategic, audience and organisational development.
Helen Dunnett is an experienced CRM, marketing and ticketing professional who has worked with a wide range of arts, culture and heritage organisations for over 20 years. Winner of the 2020 Midlands Enterprise Award: Most Outstanding Small Business Entrepreneur