Arts Council England
Arts Council England commissioned us to review the use of their in-house CRM System and to create a formalised CRM strategy and implementation plan to ensure it would meet the needs across the business.
In order to expand the use of the CRM system from what had been a limited number of people and teams we worked worked with system developers to put in place improvements to the system which allowed testing and roll-out of the CRM to one of the largest teams at ACE. Alongside this we worked with ACE to create a plan to ensure robust oversight and governance processes were in place.
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Helen Dunnett
email: HelenDunnett@hd-consulting.co.uk
linkedin: hdunnett
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Helen Dunnett Consulting works with arts, culture and heritage clients in the UK to provide help with strategic, audience and organisational development.
Helen Dunnett is an experienced CRM, marketing and ticketing professional who has worked with a wide range of arts, culture and heritage organisations for over 20 years. Winner of the 2020 Midlands Enterprise Award: Most Outstanding Small Business Entrepreneur.
Successful projects include:
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