January 2021 - present
Working with Failte Ireland, the national tourism development agency for the Republic of Ireland, on a pilot project 'Digital That Delivers' to help 5 organisations in Ireland’s Ancient East & Ireland’s Hidden Heartlands identify and procures CRM/ticketing systems for their organisations. This has included scoping out system integrations, and provision of hardward solutions to fulfil their business objectives.
The organisations are: Patrick Kavanagh Centre Monaghan; The Shed Distillery Drumshanbo; Youghal Tourism Cork; Irish National Heritage Park Wexford and Irish Heritage Trust
Key Deliverables were
- In-depth discovery, audit, and aspiration sessions focusing on the details of system/ops with a series of 1-2-1 meetings, workshops, involving several staff across each of the 5 businesses.
- Complete a review of what functionality required.
- Facilitate shortlisting of preferred systems and guide industry on how to select systems.
- Provide report to the project team with a roadmap for industry that includes a guide on access to funding/further supports.