Cromwell Museum

Cromwell Museum sought to review their current systems and identify and procure, where appropriate, a more fit-for-purpose and cost-effective CRM, fundraising, ticketing solution for the organisation in order that they could gain greater understanding of and insight into their various audiences, achieve greater audience engagement and grow their income. We identified a need to provide the ability to manage all admissions and event ticketing requirements, to process donations and memberships, undertake fundraising and manage school/group bookings through a solution that would provide most of these functions or integrate with other appropriate systems.   

I provided consultancy advice to:

• determine their CRM/Fundraising/Ticketing needs
• undertake analysis into the 'systems' and processes they used and whether they did or didn't achieve their objectives
• help determine the functionality required from the CRM system and where integrations with retained systems were required
• shortlist up to 3 providers to go out to tender to
• demonstrate the potential of a new CRM system and strategy
• assist with agreeing contract terms with chosen supplier
• assists with implementation of the chosen system/s