Citizens Theatre
Citizens Theatre sought to review their current systems and identify and procure where appropriate more fit-for-purpose and cost effective CRM, Fundraising, Ticketing solutions for the organisation. The CRM solution sought identified a need to provide the ability to manage all event ticketing requirements, to process donations, undertake fundraising, manage membership and Learning Participation events and to allow them to gain greater understanding of and insight into their various audiences, to achieve greater audience engagement and grow their income.
I provided consultancy advice to:
- determine their CRM/Fundraising/Ticketing/Learning needs
- undertake analysis into the 'systems' and processes they used and how they did or didn't achieve their objectives
- help determine the functionality required from the CRM system
- shortlist up to 3 providers to go out to tender to
- demonstrate the potential of a new CRM system and strategy
- assist with agreeing contract terms with chosen supplier
- undertake top-level project management of the implementation and go-live
More selected projects
Helen Dunnett
email: HelenDunnett@hd-consulting.co.uk
linkedin: hdunnett
twitter: @HD_Consulting
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Helen Dunnett Consulting works with arts, culture and heritage clients in the UK to provide help with strategic, audience and organisational development.
Helen Dunnett is an experienced CRM, marketing and ticketing professional who has worked with a wide range of arts, culture and heritage organisations for over 20 years. Winner of the 2020 Midlands Enterprise Award: Most Outstanding Small Business Entrepreneur.
Successful projects include:
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